Frequently asked questions

Our most frequently asked questions are answered below.

 

What are the opening times?

10:00 to 17:00 from Tuesday to Sunday. The museum is closed on Christmas Day, New Year’s Day and King’s Day. It is open on Easter Monday and Whit Monday.

 

What age range is the Miffy Museum suitable for?

The Miffy Museum is specially designed for children aged 2 to 6.

 

How does the online ticket sale work with arrival times?

Select the day of your visit in the ticket shop. The current availability per arrival time is displayed after you select a day. Choose the time slot that suits you best. The chosen time slot is treated as your arrival time. Once inside, you can stay as long as you like.
On busier days there are more but shorter arrival times than on calmer days. That’s how we make sure everyone can have a safe and pleasant visit to the Miffy Museum. But also on busy days: once you’re inside, you can stay as long as you like.
On busy days, the online advance sale closes at the start of each time slot. On calmer days the e-tickets are available throughout the day. If tickets for a certain time slot are sold out, then you need to wait until the start of the next available time slot.

 

Which days are busy, and which are calm?

Weekends, school holidays and public holidays are busy days. Normal week days are generally calm.

Are tickets available at the ticket counter?

Yes, a limited number of tickets are available for each time slot at the ticket counter. Tickets not sold online are also made available via the ticket counter. On normal week days there are generally enough tickets available at the ticket counter. For weekends and holidays we recommend buying tickets online. It’s easy to do and it ensures your admission. Online tickets are slightly cheaper, too.

 

What are the opening hours of the shop and the café?

Miffy Museum shares its shop and café with Centraal Museum, just across the street. The shop and café can be visited without a ticket to the museum. The opening hours are the same as for the Miffy Museum. Please remember that you cannot enter or re-enter the Miffy Museum after the arrival time on your ticket has expired. That’s why it’s better to visit the shop and café after your visit to the Miffy Museum.

For how long is my ticket valid?

Tickets are only valid for the day indicated on the ticket. The time slot indicated on the ticket is your arrival time. Make sure you’re at the museum in time. Once you’re inside the museum, you can stay as long you like. It is not possible to enter or re-enter the museum after the arrival time on your ticket has expired. We therefore recommend that you schedule your visit to the museum shop or café before or after your visit to the museum.
You can buy a ticket at the ticket counter for the time slot of that moment, or for a time slot on another date. It is cheaper to buy tickets online, however.

 

Can I change my arrival time for a later or earlier time?

Unfortunately, it is not possible to return or exchange your ticket. So be sure to plan your visit carefully!

 

I have a museum card. Do I still need to make a reservation?

Yes, we recommend you do so. Museum card holders have free admission, but do not have priority. On busy days (weekends and holidays) it can happen that there are no tickets available. For visitor registration purposes, museum card holders must have a ticket in addition to their museum card. By ordering the ticket online, you don’t need to queue at the ticket counter. Making online reservations is easy: go to the ticket shop, choose a day and time, and select a free ticket for museum card holders. You will receive the ticket by email.

 

I bought my tickets online, but did not receive them

All online tickets are sent to you by email. In case you did not receive email, please check your spambox. If it’s not in your spambox either, please contact the museum via info@nijntjemuseum.nl or call +31302362399 (Tue – Sun, 10:00 – 17:00 hrs).

Do I have to print my ticket?

The unique barcode on each ticket will be scanned on arrival. It can be scanned from the screen of your smartphone or tablet. Or print the ticket on A4 paper and bring it with you.

 

Can I park my car at the Miffy Museum?

A small number of parking places is available on Nicolaaskerkhof, just across the street from the Miffy Museum. We recommend you use one of the parking garages. The closest parking garages are Vaartsche Rijn and Springweg. Both at about ten minutes walking distance. There are two disabled parking spaces near the museum.

 

What bus stops at the Miffy Museum?

Bus 2 stops almost outside the door (Centraal Museum stop).

 

When is the projection displayed on the museum?

The ‘Miffy lives here’ projection created by Mr. Beam will be displayed every evening during the dark winter evenings. Last day of this season was 31 January 2017. It will be back next season!

 

Can’t find the answer to your question?

Then please contact us. Our contact details can be found on our contact page.

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