frequently asked questions
questions about the museum
The museum is open from Tuesday till Sunday, 10 a.m. – 5 p.m.
The museum is closed on Christmas Day, New Year's Day and King's Day.
The average time visitors spend in the museum is from 2 hours up until 2,5 hours. However this can vary depending on the visitors themselves, young children often spend less time in the museum than older ones.
The museum is usually busy in the mornings, on weekends, and during holidays. If you're looking for a calmer visit, it's best to come on weekday afternoons.
The miffy museum is specially designed for children aged 2 to 6 years. Younger or older children may still enjoy a visit. Visitors without children are recommended to visit the Dick Bruna atelier located across from the miffy museum, in the Centraal Museum.
If children are not yet able to walk, the stroller can be taken into the museum. If not, a designated area has been set up to store the stroller, so that there is as much space as possible in the museum rooms. If possible, store the stroller folded up in the storage area.
It is not allowed to eat in the museum for hygienic reasons. This keeps the museum tidy and prevents anyone suffering from possible allergies. In the museum café, there is an extensive offer, such as a miffy pancake a poké bowl or small snacks.
The entire museum is equipped with child-safe power outlets. The holes in these outlets only open when equal pressure is applied to both holes simultaneously. This mechanism prevents children from inserting objects into the outlet. Therefore, socket covers are not necessary and are even prohibited with this type of outlet.
The miffy museum is specially designed for children aged 2 to 6 and offers an interactive and playful experience for this age group. To ensure the best possible experience for young visitors, we limit group visits. In the online ticket shop, you can book up to six tickets at a time. If you would still like to visit the museum with a group, please contact: rondleidingen@centraalmuseum.nl.
If you lost something on the day of your visit and you're still at the museum, please report it at the information desk. If you're already home, you can contact us by phone at +31 (0)30 236 2310. If you lost something on a different day, please send an email to info@nijntjemuseum.nl with a clear description of the item and the date of your visit.
The 'boris and the umbrella’ projection runs continuously throughout the day in the projection room on the second floor. Visitors can enter the room at any time during the projection.
Yes, there are two low-stimulus cabins along the museum route where visitors who feel overwhelmed can take a break. These spaces include a bench, a beanbag for children, a book, a toy and a ceiling with stars on it. The cabines were developed in collaboration with a focus group of miffy museum visitors with sensory-sensitive children. Each cabin is clearly marked as a low-stimulus space. Additonally, nina's reading room located at the end of the museum route, is also a quiet space where visitors can read and reflect on their visit together.
Parking is limited in the area of the museum. There is a small paid parking lot directly across from the miffy museum. There are also several parking garages located nearby. From the Vaartsche Rijn and Springweg garages, it's about a 10-minute walk to the museum. You can also park at one of Utrecht's P+R (Park and Ride) locations.
All bicycles must be parked outside at the bike racks in front of the Centraal Museum.
Yes, there are two charging stations located across from the Centraal Museum café.
Yes, you can store your belongings free of charge in one of the lockers on the ground floor. The lockers open and close with a key. There is also a special charging locker near the entrance where you can charge your phone, but you need to bring your own charger to use it.
It is generally not allowed to leave and re-enter the museum during your visit. However, as an exception you can briefly step out to refill your parking meter. Getting food or drinks is not permitted, because eating and drinking is not allowed inside the museum.
Yes. There are two spacious, fast and easy-to-use elevators, one at the beginning of the museum route and one at the end.
Yes. All height differences have ramps for wheelchairs. There are also accessible toilets on both the ground and first floor. Both elevators are spacious enough for wheelchairs and easy to operate. The ticket machine and ordering kiosks in the miffy museum café also have an adjustable menu for wheelchair users.
Yes, assistance dogs are welcome in the museum. Other animals are not allowed in the museum.
You are welcome to feed your baby anywhere in the museum. There is also a special, private feeding room located in the area ''the forest'', between the long hallway and the traffic square on the first floor. Please see the floor plan below. The feeding room is also equipped with facilities for warming bottles and jars.
The museum has climate control, which ensures a constant, pleasant temperature. Only in the reading room can it sometimes be a little warmer or cooler, as this historic room is older than the rest of the museum.
Yes, all the exhibithion texts are also available in English.
questions about tickets
Tickets are not available at the box office. Book your tickets online in advance.
Even if you have a Museum Card, Vriendenloterij VIP Card, ICOM, AICA, Rembrandt Card, or U-pass, you still need to book a free ticket. Tickets are not available at the ticket desk, so please book your ticket in advance via the online ticket shop.
In the ticket shop you select the day of your choice. You can see the current availability per time after you have selected a day. Choose the moment that suits you best. The selected time block is the starting time.
You buy a ticket for a certain time slot. If you arrive late, it depends on how busy it is whether you can still enter. This will be assessed by the employees in the entrance of the museum.
You will receive your tickets by e-mail. It can take a few minutes before you receive your tickets. Didn't receive an email? Please check the spam box. Didn't receive an attachment? Please contact ticket support.
We only cancel a ticket in exceptional circumstances. You can change your ticket date free of charge. Please contact Global Ticket via the ticket page for more information.
To make sure that everyone has a comfortable experience at the miffy museum, we use time slots and require reservations. This helps regulate crowd levels. For this reason, it is also mandatory to book a ticket even if you are using a discount card such as the Museum Card, VriendenLoterij VIP Card, Rembrandt Card, U-pass, ICOM, or AICA.
You can book tickets up to two months in advance via the online ticket shop.
questions about the gift shop and the miffy museum café
The miffy museum café is open during the museum’s opening hours. The café is only accessible to museum visitors with a ticket for the miffy museum. The museum shop is located across the street, inside the Centraal Museum. The shop is open from 10 am to 5 pm and is free to enter.
Please note: only card payments are accepted in both the museum café and the museum shop.
The museum shop is located across from the miffy museum, inside the Centraal Museum. It is free to access.
No, the miffy museum café is only accessible with a valid museum ticket, No, the miffy museum café is only accessible with a valid museum ticket.
Your ticket’s start time indicates when you may enter the museum. You cannot enter before this time, but you are welcome to begin your visit at the museum café once your time slot has started.
If you bought a product in the museum shop and there is something wrong with it, or if you want to know more about the products in the store, you can contact the shop by phone at 030-2362349.
