Frequently asked questions

Our most frequently asked questions are answered below.

What are the opening times?

10:00 to 17:00 from Tuesday to Sunday. The museum is closed on Christmas Day, New Year’s Day and King’s Day. It is open on Easter Monday and Whit Monday.

What age range is the Miffy Museum suitable for?

The Miffy Museum is specially designed for children aged 2 to 6.

How does the online ticket sale work with arrival times?

Select the day of your visit in the ticket shop. The current availability per arrival time is displayed after you select a day. Choose the time slot that suits you best. The chosen time slot is treated as your arrival time. Once inside, you can stay as long as you like.

Which days are busy, and which are calm?

Weekends, school holidays and public holidays are busy days. Tuesday, Wednesday and Thursday afternoons are generally calm.

Are tickets available at the ticket counter?

Yes, a limited number of tickets are available for each time slot at the ticket counter. If tickets for a certain time slot are sold out, then you need to wait until the start of the next available time slot. On normal week days there are generally enough tickets available at the ticket counter. For weekends and holidays we recommend buying tickets online. It’s easy to do and it ensures your admission. Online tickets are cheaper, too.

What bus stops at the Miffy Museum?

Bus 2 stops almost outside the door (Centraal Museum stop).

Can I park my car at the Miffy Museum?

A small number of parking places is available on Nicolaaskerkhof, just across the street from the Miffy Museum. We recommend you use one of the parking garages. The closest parking garages are Vaartsche Rijn and Springweg. Both at about ten minutes walking distance. There are two disabled parking spaces near the museum.

What are the opening hours of the shop and the café?

Miffy Museum shares its shop and café with Centraal Museum, just across the street. The shop and café can be visited without a ticket to the museum. The opening hours are the same as for the Miffy Museum. Please remember that you cannot enter or re-enter the Miffy Museum after the arrival time on your ticket has expired. That’s why it’s better to visit the shop and café after your visit to the Miffy Museum.

For how long is my ticket valid?

Tickets are only valid for the day indicated on the ticket. The time slot indicated on the ticket is your arrival time. Make sure you’re at the museum in time. Once you’re inside the museum, you can stay as long you like. It is not possible to enter or re-enter the museum after the arrival time on your ticket has expired. We therefore recommend that you schedule your visit to the museum shop or café before or after your visit to the museum.
You can buy a ticket at the ticket counter for the time slot of that moment, or for a time slot on another date. It is cheaper to buy tickets online, however.

I bought my tickets online, but did not receive them

All online tickets are sent to you by email. It may take some time before you receive your tickets. In case you did not receive email, please check your spambox. If it’s not in your spambox either, please contact the museum via info@nijntjemuseum.nl or call +31302362399 (Tue – Sun, 10:00 – 17:00 hrs).

Can I change my arrival time for a later or earlier time?

Unfortunately, it is not possible to return or exchange your ticket. So be sure to plan your visit carefully!

I have a museum card. Do I need to make a reservation?

Yes, we recommend you do so. Museum card holders have free admission, but do not have priority. On busy days (weekends and holidays) it can happen that there are no tickets available. For visitor registration purposes, museum card holders must have a ticket in addition to their museum card. By ordering the ticket online, you don’t need to queue at the ticket counter. Making online reservations is easy: go to the ticket shop, choose a day and time, and select a free ticket for museum card holders. You will receive the ticket by email.

I have an Utrecht Region Pass. Do I need to make a reservation?

Yes, we recommend you do so. On busy days (weekends and holidays) it can happen that there are no tickets available at the ticket counter. By ordering the ticket online, you ensure your entrance and you don’t need to queue at the ticket counter. Making online reservations is easy: go to the ticket shop, choose a day and time, and select € 0 ticket(s) for Utrecht Region Pass holders. Your Pass will be scanned upon arrival. Please contact Utrecht Region Pass for questions regarding your Pass.    

Do I have to print my ticket?

No, the unique barcode on each ticket can be scanned from the screen of your smartphone or tablet.

When is the projection displayed on the museum?

The ‘Miffy lives here’ projection created by Mr. Beam will be displayed every evening from 28 October 2018 to 27 January 2019, between 17.15 and 23.00 hrs.

Can’t find the answer to your question?

Then please contact us. Our contact details can be found on our contact page.