Frequently asked questions

Our most frequently asked questions are answered below.

What are the opening times?

10:00 to 17:00 from Tuesday to Sunday. The museum is closed on Christmas Day, New Year’s Day and King’s Day. It is open on Easter Monday and Whit Monday.

What age range is the Miffy Museum suitable for?

The Miffy Museum is specially designed for children aged 2 to 6.

How does the online ticket sale work with arrival times?

Select the day of your visit in the ticket shop. The current availability per arrival time is displayed after you select a day. Choose the time slot that suits you best. The chosen time slot is treated as your arrival time. Because of Covid-19 the museum can accommodate fewer people. We kindly request you to stay a maximum of 1,5 hours .

Which days are busy, and which are calm?

Due to the new measures fewer visitors are allowed to visit the museum. It is currently a lot quieter than usual.

Are tickets available at the ticket counter?

No, the tickets are only sold online. To the ticketshop 

What bus stops at the Miffy Museum?

Bus 2 stops almost outside the door (Centraal Museum stop).

Can I park my car at the Miffy Museum?

A small number of parking places is available on Nicolaaskerkhof, just across the street from the Miffy Museum. We recommend parking in one of the parking garages. The closest parking garages are Vaartsche Rijn and Springweg. Both at about ten minutes walking distance. There are two disabled parking spaces near the museum.

What are the opening hours of the shop and the café?

Miffy Museum shares its shop and café with Centraal Museum, just across the street. Due to the new COVID-19 rules, the café is closed. The shop is still open and can be visited without a ticket to the museum. The opening hours are the same as for the Miffy Museum. Please remember that you cannot enter or re-enter the Miffy Museum after the arrival time on your ticket has expired. That’s why it’s better to visit the shop after your visit to the Miffy Museum.

For how long is my ticket valid?

Tickets are only valid for the day indicated on the ticket. The time slot indicated on the ticket is your arrival time. Make sure you’re at the museum in time. It is not possible to enter or re-enter the museum after the arrival time on your ticket has expired. We therefore recommend that you schedule your visit to the museum shop or café before or after your visit to the museum. You can buy a ticket online. To the ticketshop. 

I bought my tickets online, but did not receive them

Tickets are sent to you by email. It may take some time before you receive your tickets. In case you did not receive email, please check your spambox. If it’s not in your spambox either, please contact the museum via info@nijntjemuseum.nl or call +31302362399 (Tue – Sun, 10:00 – 14:00 hrs).

Can I change my arrival time for a later or earlier time?

Unfortunately, it is not possible to return or exchange your ticket. So be sure to plan your visit carefully!

I have a museum card. Do I need to make a reservation?

Yes, due to the corona rules, everyone must book online. Due to visitor registration. Museum card holders also need an admission ticket in addition to their Museumcard. Making online reservations is easy: go to the ticket shop, choose a day and time, and select a free ticket for museum card holders. You will receive the ticket by email.

I have an Utrecht Region Pass. Do I need to make a reservation?

Yes, due to the corona rules, everyone must book online. Making online reservations is easy: go to the ticket shop, choose a day and time, and select a free ticket for every Utrecht Region Pass holder in your party. The passes will be scanned. Don’t forget to bring them with you. 

Do I have to print my ticket?

No, the unique barcode on each ticket can be scanned from the screen of your smartphone or tablet.

When is the projection displayed on the museum?

The ‘Miffy lives here’ projection created by Mr. Beam will be displayed every evening from 26 October 2020 to 24 January 2021, between 17.15 and 23.00 hrs.

Can’t find the answer to your question?

Then please contact us. Our contact details can be found on our contact page.