Frequently asked questions

Our most frequently asked questions are answered below.

When will the museum renovate?

The renovation of the Miffy museum will start from November 1. The museum will be expanded with various themed rooms, will have its own café and a theater experience. From now on, the museum is temporarily open at a different location in the city, at Oudegracht 167. The renewed museum on Agnietenstraat is expected to open in the summer of 2022.

What are the corona rules?

Due to the stricter measures a coronapass and valid proof of identification is needed when you are visiting the museum. In the shop a mouthmask is needed. There is a one way route in the museum and disinfictants are available. You can find more info here. 

What are the opening times?

10:00 to 17:00 from Tuesday to Sunday. The museum is closed on Christmas Day, New Year’s Day and King’s Day. It is open on Easter Monday and Whit Monday.

What age range is the Miffy Museum suitable for?

The Miffy Museum is specially designed for children aged 2 to 6.

How does the online ticket sale work with arrival times?

Select the day of your visit in the ticket shop. The current availability per time slot is displayed after you select a day. Choose the time slot that suits you best. The chosen time slot is treated as your arrival time.  We kindly request you to stay a maximum of 1,5 hours .

Which days are busy, and which are calm?

Weekends and school holidays tend to be busy days. The museum is regularly sold out on busy days. 

Are tickets available at the ticket counter?

Only when not all tickets are sold online. We strongly recommend to buy tickets online to avoid disappointment. Go to the ticketshop 

What bus stops at the Miffy Museum?

From the Central Station it is +/- a 10-minute walk to the temporary location of the Miffy Museum. You can also take bus 2, 5, 8, 28, 53, 74 or 77 and get off at the stop ‘Neude,’ from where it is a 3-minute walk to Oudegracht 167.

Can I park my car at the Miffy Museum?

We advise you to use one of the parking garages. The nearest parking garages are Parking Springweg, La Vie, Paardenveld or Hoog Catharijne. These are a maximum of 10 minutes away from oudegracht 167.

What are the opening hours of the shop and the café?

Shop and coffee corner are open during the opening hours of the museum. The shop is freely accessible, but due to the new corona regulations a mouthmask is obliged. The coffee corner is located in the museum, for which an entrance ticket and a corona pass are required.

For how long is my ticket valid?

Tickets are only valid for the day indicated on the ticket. The time slot indicated on the ticket is your arrival time. Make sure you’re at the museum in time. It is not possible to enter or re-enter the museum after the arrival time on your ticket has expired. We therefore recommend that you schedule your visit to the museum shop or café before or after your visit to the museum. You can buy a ticket online. To the ticketshop. 

I did not receive my tickets

Tickets are sent to you by email. It may take some time before you receive your tickets. In case you did not receive email, please check your spambox. If it’s not in your spambox either, please contact the museum via info@nijntjemuseum.nl or call +31302362399 (Tue – Sun, 10:00 – 14:00 hrs).

Can I change my arrival time for a later or earlier time?

Unfortunately, it is not possible to return or exchange your ticket. So be sure to plan your visit carefully!

I have a museum card. Do I need to make a reservation?

Museum card holders also need an admission ticket in addition to their Museumcard. Making online reservations is easy: go to the ticket shop, choose a day and time, and select a free ticket for museum card holders. You will receive the ticket by email.

I have an Utrecht Region Pass. Do I need to make a reservation?

Booking online is not obligated, but to avoid dissapointment, we suggest to make a reservation. Making online reservations is easy: go to the ticket shop, choose a day and time, and select a free ticket for every Utrecht Region Pass holder in your party. The passes will be scanned. Don’t forget to bring them with you. 

Do I have to print my ticket?

No, the unique qr-code on each ticket can be scanned from the screen of your smartphone or tablet.

Where can I find a floor plan? 

Click on this link and a floor plan will open

When is the projection displayed on the museum?

The ‘Miffy lives here’ projection created by Mr. Beam will be displayed every evening from 31 October 2021 till February 12 2022 between 17.15 and 23.00 hrs.

Can’t find the answer to your question?

Then please contact us. Our contact details can be found on our contact page.